How does Seattle Sound Transit Communicate Online

Seattles main public transit agency is known as Sound Transit. While this company is headquartered in downtown Seattle, they went almost entirely remote/hybrid after Covid hit a few years ago. This government agency is composed of Microsoft team meetings, shared excel documents, and an email network chain that is larger than you can imagine. 

Aside from the internal workplace online communication, there is also a large social media presense via the transit app and their twitter account. 

It is essential for this government agency to report bus delays, train delays, and just about any other delay you can think of. 

When you first log on to the website the first thing you see is the option to find your desired bus route. 

Followed by updates regarding delays, route changes, and community events. 

Towards the bottom of the webpage you will find a series of phone numbers if you need assistance. 


I think how this website is formatted is very comprehensive and easy to use (this says a lot considering most government agencies have websites at are not very aesthetic) 

Below is an example of a common twitter tweet you may see:
In my experience Sound Transit has hit home when it comes to communicating online! 
Personally, I have used public transportation in Southern California as well and this system is much easier to navigate. 



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